Returns & Exchanges

At BAINA, we want you to be completely satisfied with your home essentials. If your purchase isn't quite right, we offer returns or exchanges on unused, unwashed items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the products are in pristine condition.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.